🚚 Shipping Policy – Home Harmony Essentials Ltd

Last Updated: 05/07/2025

At Home Harmony Essentials Ltd, we’re committed to delivering your order quickly, safely, and affordably — right to your doorstep anywhere in Kenya.

📍 Where We Deliver

We offer nationwide delivery across Kenya using reliable courier services and delivery partners.

⏱️ Delivery Timelines

Once your order is confirmed and payment received, we process and dispatch it within 1 business day.

Estimated delivery time:

  • Nairobi & Surrounding towns 1–2 working days (Nairobi - Same day delivery)
  • Major towns (e.g., Kisumu, Nakuru, Mombasa) 2–4 working days
  • Upcountry: 3–6 working days

💰 Shipping Costs

Shipping rates vary depending on your location and order size.

You’ll see the exact cost at checkout before payment.

We occasionally offer free delivery promotions, so keep an eye on our site or follow us on social media for updates!

📦 Order Processing

  • Orders placed before 3:00 PM are typically dispatched same-day
  • Orders placed on weekends or holidays are processed on the next working day
  • You’ll receive a confirmation message with delivery details after dispatch

🔍 Order Tracking

We’ll provide tracking information (where applicable) or keep you updated via SMS/WhatsApp.

For questions, contact us at +254 703 332 606.

⚠️ Delivery Delays

While we strive to meet all delivery timelines, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • Incomplete/incorrect delivery details

If there's a delay, we’ll inform you and work to resolve it as quickly as possible.

📭 Failed Deliveries / Missed Attempts

If a delivery attempt fails (e.g., no one is available), the courier may try again or contact you to reschedule.

Uncollected orders after multiple attempts may be returned to us.

📞 Need Help?

We're here to assist!

Thank you for shopping with Home Harmony Essentials Ltd — where we help you Design. Beautify. Inspire.