💬 Customer Service Policy – Home Harmony Essentials Ltd

Last Updated: 05/07/2025

At Home Harmony Essentials Ltd, our mission goes beyond homeware — we’re here to serve you with friendly, fast, and professional support every step of the way.

🤝 Our Commitment to You

We’re dedicated to:

  • Providing clear, honest product and service information
  • Responding to inquiries within 24 hours on business days
  • Handling your orders, refunds, or issues with care and transparency
  • Listening to your feedback to keep improving your shopping experience

🕘 Customer Support Hours

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 4:00 PM
  • Sunday & Public Holidays: Closed
    (You may still leave a message, and we’ll respond the next business day.)

📲 How to Reach Us

🛍️ We’re Happy to Assist With:

  • Order placement and payment guidance
  • Delivery updates and tracking
  • Product inquiries and recommendations
  • Return or refund requests
  • Bulk order/wholesale information

📣 Feedback & Complaints

Your voice matters to us. If something goes wrong or doesn’t meet your expectations, don’t hesitate to get in touch. We’ll resolve it with speed and integrity.

Thank you for trusting Home Harmony Essentials Ltd — where we help you Design. Beautify. Inspire.