❓ Frequently Asked Questions (FAQs)
🛍️ 1. What kind of products do you sell?
We offer a curated range of home essentials including elegant dinnerware, laundry solutions, storage organizers, and stylish home décor. Everything is handpicked for functionality, style, and affordability.
🚚 2. Do you deliver across Kenya?
Yes! We deliver countrywide using trusted courier partners. Delivery timelines vary depending on your location:
- Nairobi & nearby towns: 1–2 working days
- Major towns: 2–4 working days
- Remote/rural areas: 3–6 working days
💳 3. What payment methods do you accept?
- We accept:
- M-Pesa (Buy Goods/Till)
- Bank transfer
- Cash on delivery (COD) within Nairobi, but for orders outside Nairobi or upcountry payments are upfront
🧾 4. Can I get a receipt for my order?
Absolutely. A digital receipt will be sent to your email or WhatsApp after a successful order. Physical receipts are available on request during delivery.
🔁 5. What is your return policy?
If you’re not satisfied with your purchase, you may return it within 7 days of delivery. The item must be unused and in its original packaging. Read our Refund & Return Policy for full details.
🛒 6. How do I place an order?
- Browse our products
- Click “Add to Cart”
- Proceed to checkout
- Fill in your delivery details and choose payment method
- Complete your order—done!
Need help? Just WhatsApp us via the
button on the site
🧼 7. Are your products easy to clean or maintain?
Yes! Most of our kitchen and storage items are easy to clean, water-resistant, and durable. Product care instructions are included on each product page where applicable.
📦 8. Can I track my order?
Yes. Once your order is shipped, we’ll send you a tracking number or courier reference to follow up with the delivery.
📞 9. How can I contact you?
You can reach us via:
- WhatsApp: [Click the chat button]
- Email: homeharmonyessentials@gmail.com or info@homeharmonyessentials.com
- Phone: +254703332606
Or through our Contact Us page
💡 10. Do you offer bulk or wholesale pricing?
Yes, we do! For bulk purchases, custom orders, or wholesale inquiries, kindly contact us directly and we'll be happy to assist.
